Customer Service

How do I contact Mahhal's customer care? What are your opening hours?

Getting in touch with us is as easy as making a phone call, chat with us or drop an e-mail:

  • Call us on +965-69911001 (for all countries and services)
  • Follow us through our Instagram account @mahhal
  • For general questions and concerns, send us an e-mail to (mentioning your order number)
  • For order queries, send us an e-mail to (mentioning your order number)

We have convenient service hours from from 9AM to 10PM on weekdays, and 10AM to 6PM on Fridays and Saturdays Kuwait time.
For mutual cooperation and business opportunities, contact us on

Return Policy:

FREE 30-Day Returns:
If you are not 100% satisfied with your purchase, you can return your order for a refund. Returns must be unworn, in the state you received them, and in the original packaging. Our new return policy makes it easy and simple to shop with ample time to make a decision!
Please contact one of our friendly Customer Service agents via our Contact Page
SIMPLE Terms & Conditions:
With Mahhal’s 30-day return policy, there are no special catches. All we ask is that you send the items back to us in the original packaging, and make sure the merchandise is in the same condition. Ensure the following conditions are met for a smooth return process:

  • You can return your purchase for up to 30 days from the day it reaches your doorstep.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Return shipping is absolutely FREE.
  • Due to product limitations and hygienic reasons, the below items cannot be returned:
    • Electronics  
    • Swimwear, Underwear & Lingerie

Collection & Return Processing:

One of our friendly Mahhal drivers or shipping partners will pick up your purchase FREE of charge. Once your return is inspected by our fulfillment center, your refund will be processed and a credit will be automatically applied to your credit card within 10 to 14 business days.  Alternatively you can also receive a refund via store credit within 2 business days.
If items purchased are not per your order or are damaged when you receive them, we will gladly handle all collection and shipments straight from your doorstep.
For PayPal orders, refunds to your account will be credited within 2 business days.
Purchases using Cash on Delivery will be refunded via Bank Transfer or store credit, it’s up to you!